BigWin PH Privacy Policy – How We Protect Your Data

This Privacy Policy describes how BigWin PH collects, uses, stores, and protects the personal information of every player and visitor who interacts with the platform. It applies to the BigWin PH website at bigwinph.app, all mobile-optimised pages, and any related services offered under the BigWin PH brand.

By registering an account on BigWin PH, you agree to the collection and use of your information as outlined in this policy. If any part of this policy is unclear or you want to know more about how BigWin PH handles a specific type of data, please reach out to the support team directly — we're happy to explain things in plain terms.

BigWin PH is an online gaming platform operating under a valid gaming licence applicable to the Philippine market. As the data controller for the personal information collected through bigwinph.app, BigWin PH is responsible for ensuring that your data is processed lawfully, fairly, and transparently in accordance with the Data Privacy Act.

Questions, concerns, or requests relating to this Privacy Policy can be directed to the BigWin PH Data Protection Officer (DPO) via:

• Email: support@bigwinph.app
• Live Chat: Available 24/7 within your BigWin PH account

BigWin PH collects only the personal data that is necessary to provide you with a safe, legal, and fully functional gaming experience. We do not collect data that we don't have a clear, documented reason for needing.

BigWin PH collects your personal information through the following channels:

• Account registration: When you create your BigWin PH account, you provide identity, contact, and payment details directly.
• KYC verification: When you submit identity documents to verify your age or complete withdrawal requirements.
• Platform interaction: Your browsing behaviour, game activity, and session data are collected automatically as you use BigWin PH.
• Payment transactions: Deposit and withdrawal data is recorded each time a transaction is completed.
• Customer support: When you contact the BigWin PH support team, any information you provide in that communication is recorded.
• Cookies and tracking technologies: See Section 7 for full details on how BigWin PH uses cookies.

BigWin PH uses your personal data only for legitimate, clearly defined purposes. We will never use your data in a way that contradicts those purposes without notifying you and obtaining renewed consent where required.

• To operate and manage your account — processing deposits, withdrawals, bets, and rewards on BigWin PH.
• To verify your identity and age — in compliance with Philippine gaming regulations that require all players to be at least 21 years old.
• To process payments — coordinating with GCash, Maya, banks, and card processors to complete your transactions securely.
• To detect and prevent fraud — monitoring for suspicious activity, duplicate accounts, bonus abuse, and money laundering, as required by law.
• To communicate with you — sending transaction confirmations, security alerts, promotional offers (only if you have opted in), and support responses.
• To improve the platform — using aggregated, anonymised usage data to understand how players interact with BigWin PH and where improvements can be made.
• To comply with legal obligations — reporting to the relevant Philippine gaming regulatory authority and law enforcement bodies as required by applicable laws.

BigWin PH does not sell your personal data to any third party. We share your information only where it is strictly necessary to operate the platform legally and securely. The categories of third parties with whom your data may be shared are:

• Payment processors (e.g., GCash, Maya, Visa/Mastercard networks, banking partners) — to process your deposits and withdrawals. These processors are bound by their own privacy and security standards.
• Identity verification providers — to assist with KYC checks where required. These providers process only the minimum data necessary for verification.
• Fraud prevention and security services — to help detect unauthorised access, account fraud, and money laundering activity.
• Regulatory and law enforcement authorities — where BigWin PH is legally required to disclose information under Philippine law, a court order, or a valid request from a gaming regulator.
• Technology infrastructure providers — cloud hosting and server services that store and process data on behalf of BigWin PH under strict data processing agreements.

All third-party service providers engaged by BigWin PH are contractually required to handle your personal data in a manner consistent with this Privacy Policy and the Data Privacy Act of 2012.

BigWin PH uses cookies — small text files stored on your device — and similar tracking technologies to make the platform work correctly, keep your session active, and understand how players use the site so we can improve it.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security tokens that protect your account. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to collect anonymised data about how players navigate BigWin PH — which pages are visited, how long sessions last, and where users typically drop off. This data helps us improve the platform.
• Preference cookies: Remember your settings and preferences, such as language choice and display options, so you don't have to reconfigure them every visit.

You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies may affect your ability to log in and use BigWin PH normally.

BigWin PH takes data security seriously and implements multiple layers of protection to keep your personal information safe. Our technical and organisational security measures include:

• SSL/TLS encryption on all data transmitted between your device and the BigWin PH platform.
• Encrypted storage for all personal data at rest, including identity documents submitted for KYC.
• Access controls that restrict which BigWin PH staff members can view specific categories of personal data, on a strict need-to-know basis.
• Automated fraud monitoring that flags unusual account activity for manual review.
• Regular security audits conducted by independent parties to identify and address potential vulnerabilities.
• Two-factor authentication available to all players and required for sensitive account actions.

Despite these measures, no system is completely immune to security threats. BigWin PH strongly recommends that all players use a strong, unique password for their account, enable two-factor authentication, and never share login credentials with anyone.

BigWin PH retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine laws and regulations. The general retention guidelines are as follows:

• Account data — retained for the duration of your active account, plus a minimum of 5 years after account closure, as required under anti-money laundering (AML) regulations applicable to gaming operators in the Philippines.
• Transaction data — retained for a minimum of 5 years from the date of each transaction, consistent with financial record-keeping requirements.
• KYC documents — retained for a minimum of 5 years from the date of submission or account closure, whichever is later.
• Support communications — retained for 2 years after the close of the relevant support ticket.
• Cookie and analytics data — anonymised analytics data is retained for up to 24 months for platform improvement purposes.

When data is no longer required and the legal retention period has passed, BigWin PH permanently deletes or securely anonymises the relevant records.

Under the Philippine Data Privacy Act of 2012, every BigWin PH player has specific rights over their personal data. BigWin PH is committed to honouring each of these rights promptly and without unnecessary obstacles.

To exercise any of the above rights, contact BigWin PH at support@bigwinph.app. We aim to respond to all data requests within 30 days. In cases of complexity or volume, we may require up to 60 days, but we will inform you of the extension within the initial 30-day window.

BigWin PH is strictly for players who are at least 21 years of age. The platform does not knowingly collect personal data from anyone under 21. Age verification is a mandatory part of the BigWin PH account registration and verification process.

If BigWin PH becomes aware that a registered account belongs to a person under the age of 21, the account will be immediately suspended, all activity will be reviewed, and any funds deposited may be returned to the payment source. The personal data of the minor will be deleted as soon as practically possible, subject to any legal reporting obligations.

If you believe a minor may have created an account on BigWin PH, please contact us immediately at support@bigwinph.app so we can take action promptly.

BigWin PH reserves the right to update this Privacy Policy at any time to reflect changes in the platform, applicable law, or our data practices. When material changes are made, we will notify registered players via email and/or a prominent notice on the platform at least 7 days before the changes take effect.

Your continued use of BigWin PH after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. The date at the top of this page always reflects the most recent revision. We recommend reviewing this policy periodically.

If a planned change materially affects how we process your personal data in a way that requires fresh consent under the Data Privacy Act, we will seek that consent explicitly before the change takes effect.

For any questions, concerns, or requests related to this Privacy Policy or the personal data BigWin PH holds about you, please contact us through any of the following channels:

• Email (Data Privacy): support@bigwinph.app — please include "Privacy Request" in your subject line.
• Live Chat: 24/7 support available within your BigWin PH account.
• Response time: BigWin PH aims to acknowledge all privacy-related inquiries within 2 business days and to resolve them within 30 days.